FAQ

ABOUT CRYSTALS:

Q: Where is the crystal from?
A: THE SPARKLE COLLECTION by german pool uses only Swarovski® crystals - the world-known crystal branded-manufacturer in Austria, every crystal we use is produced in Austria and under strict quality control..
Also, THE SPARKLE COLLECTION by german pool  is the Swarovski® IB partner with certificates, all our products with Swarovski® crystals are recognized by Swarovski® official IB system.

Q: How to verify the Swarovski® certification?
A: As a Swarovski® IB partner, THE SPARKLE COLLECTION by german pool products are carrying a unique 16 digit certificate issued by Swarovski®. Customers could enter the product with the unique 16 digits by visiting Swarovski® official link for verification: https://www.crystals-from-swarovski.com/seal/swarovski_seal.en.html

ABOUT KITCHEN APPLIANCES

Q: Can I make my own words for the Food Processor?
A: Yes, our【MONOGRAM】Food Processor with 15,000+ Swarovski® Crystals is a tailor-made service. Crystal wording & color could be custom-made with individual quotation.
Interested customers may send your inquiry with crystal wording and color for our consultation by email to SPARKLE@germanpool.com , email title: Quotation & Design consultation -【MONOGRAM】Food Processor", our advisors would contact you accordingly.

ABOUT GIFT

Q: How is the crystals fixing on the【CLASSIC】Frame with Swarovski® Crystals? Will they dropped down easily?
A: Invented and developed by the world-known Swarovski® R&D specialist, THE SPARKLE COLLECTION by german pool products' Swarovski® crystals are well embellished with Swarovski®'s professional adhesive technology and every piece of Swarovski® crystal is hand-crafted by experienced artisans with the Swarovski® technical tools to ensure the crystals are beautifully applied onto the product surface without coming off easily, and yet keeping its highest brilliance.

Q: How to clean/maintain the【CLASSIC】Photo Frame with Swarovski® Crystals?
A: Simply clean the photo-frame with dry cotton towel or glasses cloth. Avoid the contact with cleansing detergents or chemicals. Please keep the photo-frame from high temperature and chemicals.

Q: What is the base material of【PEONY】2 Become 1 Champagne Flute Set with Swarovski® Crystals and【PEONY】2 Become 1 Coaster Set  with Swarovski® Crystals  ?
【PEONY】2 Become 1 Champagne Flute Set with Swarovski® Crystals and【PEONY】2 Become 1 Coaster Set with Swarovski® Crystals are made with high quality hybrid metal substance. Applying the advanced coloring and drying procedures, paints of the peonies are long-lasting.

Q: How to match the【PEONY】2 Become 1 Champagne Flute Set with Swarovski® Crystals as a set?
A: To match the peonies base of【PEONY】2 Become 1 Champagne Flute Set with Swarovski® Crystals, simply put both crystals on glass stems facing to you in parallel direction, and they are interlaced.
Purplish-blue crystal should be on the left while the Pink crystal on the right symbolized the Chinese culture "Men on left; Women on right"

Q: How to match the【PEONY】2 Become 1 Coaster Set with Swarovski® Crystals as one?
A: Use of the colored crystals on【PEONY】2 Become 1 Coaster Set with Swarovski® Crystals as the matching tip, you can easily match them from left or from right side as long as the bottom left batch of leaves is placed next to the colored crystal.

Q: How to clean the【PEONY】2 Become 1 Champagne Flute Set with Swarovski® Crystals and【PEONY】2 Become 1 Coaster Set with Swarovski® Crystals?
A: The glasses of the champagne glasses and surface of the coaster set can be cleaned by clear water or dry cleansing towel.
Avoid the contact of crystal and velvet base with water and chemicals.

ABOUT APPAREL

Q: Why Cashmere scarves are always higher than wool scarves on the market?
A: Cashmere is a luxury fiber comes from highland cashmere goats only. The scarcity of cashmere goats results in 0.2% of global animal fabric production, thus, Cashmere is as known as "soft gold" in the industry. Therefore, Cashmere costs much more expensive than another fabric materials including wool.
THE SPARKLE COLLECTION by german pool uses only 100% pure cashmere, which means our cashmere material is not mixing with other substance like wool or silk, and this makes every piece of【THE STARRY SKY】100% Cashmere Black Scarf with Swarovski® Crystals even more valuable.

Q: Will the crystals on【THE STARRY SKY】or on the【LOTUS】Lotus Painting 100% Silk Scarf with Swarovski® Crystals  dropped down?  Why?
A: Invented and developed by the world-known Swarovski® R&D specialist, THE SPARKLE COLLECTION by german pool products' Swarovski® crystals are well embellished with Swarovski®'s professional adhesive technology and every piece of Swarovski® crystal is hand-crafted by experienced artisans with the Swarovski® technical tools to ensure the crystals are beautifully applied onto the fabric surface without coming off easily, and yet keeping its highest brilliance.

Q: How to clean the【THE STARRY SKY】100% Cashmere Scarf with Swarovski® Crystals and/or 【LOTUS】Lotus Painting 100% Silk Scarf with Swarovski® Crystals  ?
A: Only dry clean with low heat. And please strictly follow the instructions on care label to avoid any potential damage to the product.

Q: How to maintain the【COUTURE】Leather / Lace Leather 2-way Glove-clutch with Strap and Swarovski® Crystals? 
A: Keep in ventilated area and use cotton or other ventilated packing bag for storage.