ORDER & SHIPPING
Please read the text below carefully before purchase. Any paid orders will be deemed as acknowledgement of our Terms & Conditions.
All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers. THE SPARKLE COLLECTION by german pool offers products for sale that are in stock and available for dispatch from our distribution center.
For any made-to-order products:
Advance payment is required to start the product production. Order cancellation and/or payment refund is not accepted for any paid made-to-order request.
- Food Processor with 15,000+ Swarovski® Crystals:
The standard product lead time is 30-45 working days depend on raw materials stock status including the Austrian Swarovski® Crystals.
- 100% Silk QiPao with Swarovski® Crystals
The standard (i.e. without pattern adjustment) tailor-made product lead time is 25 working days after measurement confirmation and depends on raw materials stock status including the Austrian Swarovski® Crystals.
In case the product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items, THE SPARKLE COLLECTION by german pool reserves the right to accept the order. THE SPARKLE COLLECTION by german pool Customer Service team will contact you as soon as possible if there are any issues with your order for further arrangement.
THE SPARKLE COLLECTION by german pool provides worldwide delivery.
a) For Hong Kong orders, you may select shipment pickup or door-to-door delivery.
Your ordered item will be ready for your pick-up at our designated address within 3-5 working days. To collect your order, please present the invoice for verification. THE SPARKLE COLLECTION by german pool staff may request the presentation of any identity certification during the verification. For third-person collection, authorization letter from you must be presented.
Your ordered item will be dispatched within 3-5 working days. Orders under HK$2,000 will be subjected to a minimum shipping fee of HK$80 for delivering to industrial & commercial address. Surcharges may apply for any residential area or outlying-areas or permit-only restricted areas and such surcharges are collected by third-party logistic companies and the address zoning is defined by them. You are recommended to check the delivery address zone before placing an order.
THE SPARKLE COLLECTION by german pool ensures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by THE SPARKLE COLLECTION by german pool. You also accept the associated transfer of responsibility in the same way.
THE SPARKLE COLLECTION by german pool provides free shipping within Hong Kong region on orders above HK$2,000 per order (after discounts and vouchers have been applied).
b) For overseas orders, courier delivery is available.
Your ordered item will be dispatched within 3-5 working days. Orders ship to regions out of Hong Kong, except China region, will be shipped by courier services. Shipping charges and delivery lead time vary to different shipping zone defined by courier companies. You are welcome to contact us for quotation before purchase.
*Important Note for Overseas Orders*
Overseas orders’ recipient is responsible for their custom declaration including taxes and duties(if any). Once the order is placed, you acknowledge that you are the importer and the ordering merchandise is in compliance with all laws and regulations of the importing country. Any necessary documents and certificates for import purpose shall be prepared by your side. THE SPARKLE COLLECTION by german pool is not liable for any custom clearance or taxes, duties payment issues, or the provision of any certificates or reports and THE SPARKLE COLLECTION by german pool shall not be liable to any legal liabilities. Under the situation of delivery failure including but not limited to custom-declaration failure, suspension of Custom authorities, no refund will be given by THE SPARKLE COLLECTION by german pool. Any subsequent charges lead by delivery failure such as return-way delivery cost, handling cost, re-stocking cost will be on your expense, no refund will be accepted by THE SPARKLE COLLECTION by german pool. For more details, please see below "Customs & Tax" section below.
Customs & Tax
When placing an order and having it delivered to an overseas address, you are considered as the importer and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. THE SPARKLE COLLECTION by german pool has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
THE SPARKLE COLLECTION by german pool reserves the right to update its shipping policy at its sole discretion without prior notice.
THE SPARKLE COLLECTION by german pool will endeavor to ensure that the quality of each product be qualified with our standard. However we cannot avoid the possible presence of the following physical phenomenon in the course of production and the random presence of such phenomenon may happen to every product, we are not liable for the presence of physical phenomenon and such phenomenon is not considered as quality defection.
>Watermarks, bubbles may randomly appear on glass surface during production.
>Small particles such as dust may randomly be found on coloring surfaces due to the exposure to air under the coating process the Product.
>Slight color variation is unavoidable due to light reflection, production batch, monitor model, and all photos are for reference only. Product color refers to actual product as final.
>Dimension may slightly differ from product specification or product manual especially for craftsmanship-involved items and different batches of production products.
>Fabric Pattern & crystals’ placement may shift and differ from product photo due to the cutting process limitation and hand-crafting work. Product pattern & crystal location shall refer to actual product as final.
Exchange and Refund
Unless the product is defected, no exchanges or refunds will be provided by THE SPARKLE COLLECTION by german pool. THE SPARKLE COLLECTION by german pool shall proceed the below exchange or refund arrangement when the product is reported in defection after our investigation.
THE SPARKLE COLLECTION by german pool proceeds product exchange service for defective products which complies ALL following exchange policy.
- Defection is reported with photo attachment to THE SPARKLE COLLECTION by german pool within 24 hours after delivery had arrived.
- Presentation of purchase invoice
- Such defection is not caused by manually or during delivery. Physical phenomenon is not treated as product defection
- Product and its components are 100% unused.
- Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging
No exchange service will be offered when fail to comply any one of the followings.
- out of the 24 hours notification lead time
- The defective product is found dirty, destructed, or painted manually after returning to THE SPARKLE COLLECTION by german pool.
- any parts, components, manuals, warranty cards, attachments or hang tags of the returned product is found missing, consumed, or in-completed.
- the product defection is led by mis-use or human-factors
- the product is modified
When the defected product complied the above after our investigation, THE SPARKLE COLLECTION by german pool shall arrange the same model of product for exchange.When the same product is in shortage, THE SPARKLE COLLECTION by german pool shall arrange a substitute from similar models with same amount. The exchange offer is valid for once only for each order.
Unless no any substitute is available by THE SPARKLE COLLECTION by germanpool, THE SPARKLE COLLECTION by german pool shall proceed a refund according to your order payment method. Please note that we will not be able to provide a refund on any shipping fees charged for the original order and bank charges if any may appear.
(refer to final revised copy of Exchange Poilicy)
THE SPARKLE COLLECTION by german pool will endeavor to ensure that the Content and the product descriptions on the Site be as accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Exchange policy if you feel a product offered by THE SPARKLE COLLECTION by german pool is not as described.
Prices shown on the Site are in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of an obvious error. Whilst we use our best endeavor to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard and PayPal.
By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to THE SPARKLE COLLECTION by german pool, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. THE SPARKLE COLLECTION by german pool takes no responsibility for any such views as they do not necessarily reflect ours.
THE SPARKLE COLLECTION by german pool does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, THE SPARKLE COLLECTION® will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this Terms of Conditions.
THE SPARKLE COLLECTION by german pool reserves the right to update its Terms & Conditions at its sole discretion without prior notice.